Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process, including timelines, costs, and policies.

1. Processing Time:

• Orders are typically processed within 1-3 business days from the time of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times:

• We offer a variety of shipping options at checkout, including standard, expedited, and express shipping.
• Estimated delivery times are as follows (subject to availability and location):
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Express Shipping: 1-2 business days
• Delivery times are estimates and not guaranteed. Please consider factors like weather and holidays, which may affect delivery.

3. Shipping Costs:

• Shipping costs are calculated based on the weight, size, and destination of the order.
• Free shipping is available for orders over $50 within the U.S.
• For international orders, shipping costs will be calculated at checkout.

4. International Shipping:

• We do offer international shipping to select countries. International shipping times and costs vary based on the destination.
• Any customs fees, import duties, or taxes associated with international shipments are the responsibility of the customer.

5. Order Tracking:

• Once your order has shipped, you will receive an email with tracking information to monitor its progress.
• Please allow 24-48 hours for tracking updates to appear in the system.

6. Address Accuracy:

• Please ensure your shipping address is entered correctly. We are not responsible for lost or delayed orders due to incorrect shipping information.
• If you notice any mistakes in your shipping address after placing your order, please contact us immediately at info@vibrana.net so we can correct it before your order is shipped.

7. Lost or Damaged Items:

• If your order is lost or arrives damaged, please contact us within 7 days of the delivery date so we can assist you with a replacement or refund.
• We may require photos of the damaged items and packaging for our claims process.

8. Order Changes or Cancellations:

• We process orders quickly, so if you need to make a change or cancel your order, please contact us immediately at info@vibrana.net. We cannot guarantee changes or cancellations once the order has been processed for shipping.

9. Shipping Restrictions:

• We do not ship to P.O. boxes or certain remote locations. Please check during checkout to ensure we can ship to your location.

10. Customer Support:

• If you have any questions or concerns about shipping, feel free to reach out to our customer support team at info@vibrana.net.

Thank you for choosing us! We’re excited to get your order to you as quickly and safely as possible.